1. Introduction

Zenzaiko (“Zenzaiko”, “we”, “us”) respects your privacy and is committed to safeguarding your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy describes how we collect, use, disclose, and protect your personal data in connection with our website and services.

2. Scope of Policy

This Privacy Policy applies to personal data collected via Zenzaiko’s website, mobile apps, and other digital platforms (“Services”). It does not govern information collected through offline means unless explicitly stated.

3. Personal Data We Collect

We only collect personal data that you voluntarily provide, such as:

• Name, email address, phone number
• Organization name (if using as a company user)
• Login credentials (username, hashed password)
• Communications and feedback

We do not collect sensitive personal data unless explicitly justified and consented.

4. Purposes of Data Collection

Your personal data helps us to:

• Provide and enhance the Zenzaiko service
• Manage your account and user experience
• Send you notifications, updates, and service-related communication
• Allow you to participate in the support and other features of Zenzaiko
• Offer customer support and respond to inquiries
• Track your use of Zenzaiko
• Conduct aggregate analytics to improve the platform

We will only process your data with your knowledge and consent and for purposes that are relevant and reasonable.

5. Data Sharing and Disclosure

We do not sell or rent your data to any third parties without your prior knowledge and consent. Certain data may be automatically collected when you use the Application, such as IP Address, device information, cookies), but we only process your data in compliance with PDPA and with your knowledge and consent where required.

6. Security Measures

We implement industry-standard safeguards, such as SSL encryption, secure data centers, and access controls to protect your personal data from unauthorized access, alteration, or destruction. While we take responsible steps to protect your data, no system is 100% secure. You acknowledge that you provide your data at your own risk.

7. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes set out in this policy. Once no longer needed, we securely delete or anonymize your data.

8.Your Rights Under PDPA

Under Malaysian law, you are entitled to:

1. Access your personal data held by us
2. Correct inaccurate or incomplete data
3. Withdraw consent to processing (without affecting past processing)
4. Opt out of direct marketing
5. Restrict processing if it may cause you harm or distress

To exercise these rights, contact us using the details below.

9. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be highlighted on our website with an updated effective date. Continued use of our Services after changes constitute acceptance of the updated policy.

10. Contact Us

For any questions or requests regarding your personal data, please reach out:

8DGE SOLUTIONS SDN. BHD.

55-10 The Boulevard @ Mid Valley City,
Lingkaran Syed Putra,
59200 Kuala Lumpur, Malaysia

Email: support@zenzaiko.com